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Return & Exchange

By placing an order with HoldPelle, you agree to the following Return & Refund Policy.

Return Conditions

1. Returns

You may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
Returned with all original packaging intact

Items may be inspected to confirm fit, size, or functionality.
Items showing signs of wear, damage, or use that affect their resale condition are not eligible for a refund.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

2. Returns for Defective or Incorrect Items

We gladly accept returns within 30 days of delivery if the issue is caused by our error, including:

You received the wrong item
The item arrived damaged
The item has a manufacturing or quality defect

If your return is approved after inspection, HoldPelle will reimburse the return shipping cost.
Please keep your shipping receipt until your return is fully processed.

3. Returns Not Accepted

We do not accept returns or exchanges in the following cases:

Items that show signs of use, wear, or damage beyond normal inspection
Intentionally damaged or altered items
Products or packaging that cannot be resold
(e.g. torn, scratched, dented, or missing original packaging)

Return Process

If you would like to return an item, please contact us at
support@holdpelle.com before sending it back.

All return requests must be submitted before items are sent back
Once your request is approved, we will provide the return address within one business day
Do not return items to the original shipping address
Returns sent without prior authorization will not be accepted

Inspection & Refunds

All returned items are subject to inspection to ensure they meet our return standards.

Once your return is approved and processed, the refund will be issued to the original payment method.

Estimated processing times:

PayPal / Apple Pay / Google Pay: 3 business days
(actual timing depends on your payment provider)
Credit Cards: 3 business days
(actual timing depends on your bank)
Refund timing may vary slightly depending on your payment provider.

Order Cancellation

You may request to cancel your order within 24 hours of purchase by contacting our Customer Service Team at support@holdpelle.com

Please note:
Orders cannot be canceled directly through the website.

Important

A small processing fee (1.5%) may apply to cover transaction costs charged by payment providers.

If you cancel and place a new order instead, we will automatically cancel your previous order and issue a full refund with no fee deducted.

Need Help?

For return instructions, refund inquiries, or cancellation requests, please contact us at
support@holdpelle.com

We’re here to help and typically respond within 24 hours.